ACCURATE, SAFE AND ON-TIME DELIVERY
Service and Support
The purpose of this service policy is to protect the profits and rights of the Buyers of DT POWER brand products, standardize and promote the overseas service to customers and solve the quality problems happened in overseas market.
FIRST SECTION: QUALITY GUARANTEE：
1、The Buyer should inform the Seller of the quantity discrepancy within 30 days since the date when the cargo arrive at the destination port with the persuasive evidence. If it proves to be true, the Seller should compensate the shortage and take the freight charges to the destination port.
2、The quality guarantee period should be 13 months or 600 to 1200 hours life Warrantee which is come earlier since the date when the cargos arrive at the destination.
3、The Seller should supply free components and parts and bear the transportation charges to the Buyer during the guarantee period of 13 months provided that the failure caused by the manufacturing and assembling process and design problem.
4、The Seller should offer free technology support service and payable maintenance parts and components to the customers during the guarantee period provided that the failure caused by the improper operation of the Buyer or end-user.
5、The Seller should offer free technology support and payable maintenance parts and component to the Buyer after the guarantee period. The Seller agrees to send the technicians or engineers to the Buyer’s destination at the request of Buyer who should bear the international and domestic transportation and accommodation of the techincal personnel from the Buyer.
SECOND SECTION : CONSUMABLE PARTS AND NON-CONSUMABLE PARTS
1、Consumable Parts:
The Seller ship the free consumable parts which value at the 1% of FOB total amount of the contract together with the order. The consumable parts list please see ANNEX I.The quantity and details of the parts can be discussed by the Seller and Buyer according to the actual situation of the order. The Buyer should pay for the extra parts which values exceed the 1% of the total amount of the contract.
2、Non-consumable Parts:
No-consumable parts means all of the other parts and components of the products except the consumable parts. The Buyer should compensate the failed parts and take the freight charges if it was caused by the quality problem caused by the malfunction of the Buyer. The local maintenance charges and other fees should be borne by the Buyer.
3.The Buyer and Seller should negotiate the problems of solution plan for the batch quality problem.
THIRD SECTION: SERIOUS QUALITY PROBLEM SOLVING PLAN
The Buyer should offer free engines or generators to the Buyer and take the freight charges to thedesignation port if the following quality problem caused by the design, assembling and manufacturing failure during the guarantee period. The local maintenance job and relevant fees should be borne by the Buyer.
1) Engine Stop and can not start again
2) Alternator Born out
3) Inlet and Outlet Valve Broken
4) Crankshaft Broken
5) Connecting Tie-Rod and Screw Broken
6) Flying Wheel Broken
7) Balance Shaft Broken
Contact us
Our mission doesn't end with a project coming into production, and our team strives to use our know-how to provide a lifetime of quality service to our customers
Address: ChengBei Development Zone, Hechuan District. ChongQing
